YOUR FULL NAME

Professional profile

Customer-focused [fresher / professional] with strengths in active listening, written communication and careful documentation. Prepared to handle [voice, chat or email] support and resolve customer requests in a structured service environment.

Core skills

Customer Care: [Call handling, email support, complaint resolution, empathy]

Service Operations: [CRM, ticket logging, escalation, SLA tracking]

Workplace Tools: [Excel, Microsoft Office, live-chat tools, typing]

Work Experience / Internship

[Support Representative / Intern] | [Company] | [Dates]

• Responded to [customer enquiries / service requests] through [channels] with clear follow-up.
• Documented [tickets / cases] and routed unresolved issues to [responsible team].
• Supported [quality / turnaround] goals by following [process or checklist].

Selected projects

[Service Process / Communication Project] | [Year]

• Prepared [knowledge base / response templates / tracking sheet] for [customer issue category].
• Reviewed [sample cases / feedback] and suggested [process improvement].

Education

[Degree / Diploma] | [Institution] | [Graduation Year]

Certifications & additional details

Languages: [Tamil - fluent, English - professional, etc. as applicable]

[Customer service / communication training] | [Issuer]